File a support ticket
Audience: Everyone · 4 min
Ticket lifecycle
Statuses: open, pending, resolved, closed. Priority: low, medium, high, urgent. Channels: docs form, chat, email. Open tickets triage first.
What to include
- What you expected vs what you saw
- Links: calculator, profile, job, or doc page
- Project type and region (for pricing questions)
- Screenshots of errors, with the address bar visible
File it here
The form posts to the BuildX ticket API. You get a reference ID, and updates arrive by email.
What happens next
- Triage. Open tickets are read in priority order.
- Reproduction. Support replays your steps against the same pages.
- Fix or answer. Either a product fix with a release note, or a direct answer with doc links.
- Feedback. Rate the answer. Low scores reopen the ticket.
Prefer chat? The AI assistant answers from these docs and prefills this same form when it is unsure.
What you'll see
